Denef, S., e.a. (2011). Best practice in police social media adaptation. In: ‘Social media congres werkt door’, Tijdschrift voor de Politie, jrg. 73 (2011), nr. 5, Reed Business Information, Den Haag.
Describes best practice of European police forces in adapting social media. The description of these practices stems from a workshop series and other events where police ICT experts met with academics and industry experts; and from a study of the Twitter usage of British police forces during the 2011 riots. Grouped in nine categories, it describes different uses and implementation strategies of social media by police forces. Based on these examples, it shows that there have been numerous ways in which police forces benefitted from adopting social media, ranging from improved information for investigations and an improved relationship with the public to a more efficient use of resources.